Refund policy

Refund & Return Policy

Last updated: January 7, 2026

At Virello Time, we want you to be fully satisfied with your purchase. This Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

You may request a return or exchange within 14 days of receiving your order.

To be eligible for a return, items must:

  • Be unworn, unused, and in original condition
  • Include original packaging and all included components
  • Show no signs of wear, damage, or alteration

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items that have been worn, used, or damaged
  • Items returned without original packaging or included components
  • Items returned outside the 14-day return window

3. How to Request a Return

To initiate a return or exchange, please contact us:

Email: conta@virello.com

Include your order number and reason for the return. Our support team will provide further instructions if your request is approved.

Unauthorized returns may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service.

Virello Time is not responsible for items lost during return shipping.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Processing time may vary depending on your payment provider
  • Original shipping fees (if any) are non-refundable

6. Exchanges

If you require a different model, variation, or specification, exchanges are subject to product availability.

To request an exchange, please contact us at conta@virello.com.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photos of the issue.

We will review the case and provide a replacement or refund where applicable.

8. Right of Withdrawal (European Union)

If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

Returned items must still comply with the conditions outlined in this policy.

9. Late or Missing Refunds

If you have not received your refund after approval, please check with your bank or payment provider.

If the issue persists, contact us at conta@virello.com.

10. Policy Updates

We reserve the right to update or modify this Refund & Return Policy at any time.

Any changes will be posted on this page with an updated revision date.

11. Contact Information

If you have any questions regarding this policy, please contact us:

Email: conta@virello.com
Website: https://virellotime.com