Shipping policy

Shipping Policy

Last updated: January 7, 2026

At Virello Time, we aim to provide a reliable and transparent shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

All orders are processed after payment confirmation.

Please note:

  • Orders are not shipped on weekends or public holidays
  • During high-demand periods, processing times may be slightly extended

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

2. Shipping Time

Estimated delivery time: 7–11 business days

Delivery times may vary depending on:

  • Destination country
  • Local customs processing
  • Carrier operations

Shipping times are estimates and not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

Occasionally, we may offer free shipping on qualifying orders. Any applicable conditions will be clearly displayed at checkout or on the website.

4. Tracking Information

All orders include tracking information.

Once your order has been shipped, tracking details will be sent to the email address provided at checkout.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless explicitly stated.

6. Delays and Exceptions

Virello Time is not responsible for delays caused by:

  • Customs clearance
  • Carrier issues
  • Incorrect or incomplete shipping information provided by the customer
  • Events beyond our control (such as weather conditions or force majeure)

7. Incorrect Address

Please ensure that your shipping address is correct at checkout.

Virello Time is not responsible for orders delivered to incorrect addresses provided by the customer.

If an order is returned due to an incorrect address, reshipping costs may apply.

8. Lost or Missing Packages

If your tracking information shows that your order has been delivered but you have not received it, please contact the carrier directly.

If the issue cannot be resolved, contact us at conta@virello.com so we can assist where possible.

9. Contact Information

If you have any questions regarding shipping, please contact us:

Email: conta@virello.com
Website: https://virellotime.com